FAQ's

Q. How often should I service my HVAC system?
You should have a professional service your HVAC system twice a year. Once in the spring for your AC and then in the fall for your heater in order to make sure your system is running safely and reliably.

Q. What is the warranty like on a new HVAC system?
The most common warranty is a 10-year parts warranty and 2-year labor warranty. However we offer a 10 year labor warranty and lifetime replacement in most of our systems. If you have further questions please call and talk to one of our experienced technicians at (972) 955-9640.

Q. How do I know if I need a new heater or air conditioner?
In order to figure out when you will need a new heater or air conditioner, it is typically when the systems cost more to repair than the old system is worth. When the system has become unreliable and unsafe and/or if it runs off old refrigerant that is no longer used.

Q. How often should I check my air filter?
You should check your air filter about once a month as recommended by professionals. Unless you have a 4-inch filter then its twice a year.

Q. How often should I clean my air filter?
You should throw it away and get a new one monthly, you should not clean your filter.

Q. How often should I replace my air filter?
Monthly for a 1-inch filter and every 6 months for a 4-inch filter.

Q. What is the proper indoor humidity level?
The proper indoor humidity level is 55% RH. Contact us today if you are concerned about your home or business' indoor humidity level.

Q. What type of heating and air conditioning system should I get?
You should invest in the HVAC system that works best for your budget. You can contact a technician today by calling us at (972) 955-9640.

Q. What is the best way to heat and cool my home?
With a high efficiency heating and cooling system. Contact our professional team today to learn more about what heating and cooling system will work best for your home.

Q. What is better: Gas, Electric, or Oil?
Gas Heat is more efficient but some areas do not offer gas in which case electric or oil is used.

Q. How do I know if my air quality is bad?
If there are increased amounts of dust in your house and discolored vents these are indicators of bad air quality.

What size air conditioner do I need for my home?
Answer: The size of the air conditioner needed is based on the square footage of your home, insulation levels, the number of windows, and other factors. An HVAC professional here at Ivy Air can perform a load calculation to determine the correct size to ensure efficient cooling without wasting energy.

What are the benefits of a high-efficiency AC unit?
Answer: High-efficiency AC units typically have a higher Seasonal Energy Efficiency Ratio (SEER) rating, which means they use less energy to cool your home. This can lead to lower energy bills and reduced environmental impact. Give us a call today to talk with a licensed technician.

What are the signs that my AC system needs repair?
Answer: Common signs include inconsistent cooling, unusual noises, foul odors, increased energy bills, or the system not turning on or off. If you notice any of these issues, it's best to contact us at 972-955-9640 and set up an appointment for a professional to diagnose and address the problem.

Are there any new technologies or trends in AC systems that I should consider?
Answer: Yes, newer technologies include variable-speed compressors, which offer more precise temperature control and improved efficiency. Ductless mini-split systems are also gaining popularity for their flexibility and efficiency, especially in homes without existing ductwork.